The University of Edinburgh User Experience (pilot) Service
I can help and guide you to create a shared understanding about your user's experience. Leveraging its management by making it everybody's business and helping to create a multi-disciplinary, cultural backbone for your organisation. That will allow us to set an end-to-end experience strategy and define a workflow behind it.
Proper experience design demands a holistic perspective and interdisciplinary work. Therefore, isolating results and tangible deliverables is not easy... no matter how impactful that work would be. However, I prepared this selection of my work where each journey is breifly explained. You can find a ritcher and deeper content related to each in my articles, but don't hesitate to take a look at these and contact me for any more details:
The University of Edinburgh User Experience (pilot) Service
OLX Global platform UX processes and design system
Letgo (emerging markets)
Lemon Wallet